*** Unable to set up Matter number for a New Year, as a prompt box appears ***

⚠️Open Practice - SYCONTRL

Invalid Program Files Directory (C:\OP32\Progs)!

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DESCRIPTION

This article is written with step-by-step Instructions to Update Invalid File Path fields.

NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs.

STEPS TO FOLLOW

OPTION A

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find System Setup (SYCONTRL) program

3. Click on System File Locations (under General Settings/left hand side)

4. Check any File Locations paths showing C:\ instead of O:\ or M:\ (under System File Locations)

    NOTE: MUST Update the wrong File Path showing C:\ (e.g. Wizard Files Path)

5. Click on the search icon (right hand side)

6. Directory Search box appears

7. Select the correct Drive O:\ or M:\

8. Click on the OP32 folder 

9. Click on Progs folder

10. Hit the OK button to select

11. Click Green Tick ✅️ icon to Save and Clear

OR

OPTION B

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find System Setup (SYCONTRL) program

3. Click on System Settings (under General Settings/left hand side)

4. Check any Settings path showing C:\ instead of O:\ or M:\ (under System Settings)

    NOTE: MUST Update the wrong File Path showing C:\ (e.g. Location of Program files)

5. Copy the Wizard Files Path (from System File Locations page)

6. Paste the Wizard Files Path

7. Click Green Tick ✅️ icon to Save and Clear

*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com