DESCRIPTION

This article is written with step-by-step Instructions to Unallocate an allocated TRUST fund for a Debtor Invoice.

NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs.

STEPS TO FOLLOW

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find Invoice Trust Transfer Maintenance (LATTAENT) program

3. Search the Matter Number

4. Double click on the required transaction

5. Adjust Trust Allocation for Line. box will appear

6. Enter 0.00 in Pending Amount field

7. Click on OK

8. Click on Green Tick ✅️ to Save the changes/update

9. Click on Yes

10. 0.00 appears in Pending Amount field

 
Cross-check with the Debtor Invoice: NO Trust Allocated

Now try to create the General Receipts and it will work.

*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com

Related Article: OP TRUST Reserve: How to Release Funds from a Trust Account?