DESCRIPTION

Lagging is usually fixed when SLEEP set to NEVER! 

Please ask your IT Team to check the Sleep Settings on the affected Computer/Workstation. 

SOLUTION

Google instruction is added below to follow through. For Desktop PCs, adjusting advanced power plans ensures deeper hardware timeouts do not trigger during operation:

1. Press Windows Key + R to open the Run dialog, type control, and hit Enter
2. Set the View by option at the top right to Large icons, then open Power Options
3. Click Change plan settings next to your preferred plan
4. Click Change advanced power settings
5. Expand the Sleep and Hard disk menus:
   • Set Turn off hard disk after to Never
   • Set Sleep after to Never
   • Ensure Allow hybrid sleep is turned Off
6. Click Apply then OK to save

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com