DESCRIPTION

This article is written with step-by-step Instructions to Apply Reversal for a daily reconciled TRUST Payment.

NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs

***Anyone can Reverse a TRUST Payment even if it's reconciled Daily, 

because End of Month (EOM) is NOT completed yet!***

STEPS TO FOLLOW

PART A | Unflag Transactions from the Presented screen

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find Trust Bank Reconciliation (TRRECON) program

3. Trust Bank Reconciliation Presentation screen appears

4. Click on Options tab (top left side)

5. Click on Presented Payments Maintenance

6. Enter the From Date & To Date

7. Click on Refresh button

8. Select the Transaction line

9. Hit the Unflag button or Double-click

10. Click Green Tick ✅️ button to Save and Clear

NOTE: Same instruction can be followed for the Presented Deposits Maintenance
 

PART B | Reverse the TRUST Payment

1. Go to Trust Payments (TRPAYENT) program

2. Select Payment Number (to reverse)

3. Click on Create Reversal button (on top)

4. Follow all the steps

NOTE: Once TRUST Payment is reversed, the Create Reversal button is greyed out and Item Reversed is Ticked

PART C | Create CORRECT TRUST Payment

PART D | Reconcile ALL 3 Transactions

NOTE: Reversal amount appears as a Negative line 

*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com