⚠️Open Practice - MAMATENT

No additional matters can be created for this client. Please check client details.

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DESCRIPTION

This article is written with step-by-step Instructions to Allow New Matter creation for the selected Client.

NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs.

STEPS TO FOLLOW

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find Record Maintenance (ARCLIENT) program

3. In Record Key field, Select the affected Client 

4. Select the Other Details option (left hand pane)

5. Untick No New Matters (Other Details page)

6. Click Green Tick ✅️ button to Save and Clear

NOTE: Once Client is updated, close all programs and reopen Matter Maintenance program (MAMTENT) to create a New Matter.

*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com