How does it work?

• Step 1: Your client receives a secure verification link.
• Step 2: They follow the prompts to capture images of their ID and their face.
• Step 3: You will review the results and complete the verification process.

Frequently Asked Questions (FAQs)

My client has received the verification link. Will it expire?

No. Verification links do not currently have an expiration period and can be used at any time.

Are Digital IDs accepted?

No. At this stage, only physical identity documents are accepted for verification.

I have submitted an AML and VOI check. How do I view my check or order history?

You can access all checks performed under your user account via the Check History table. Results can also be viewed through Order Manager.

How and where is client data stored? My client has concerns about the security of their personal information.

Data is securely stored in AWS data centres, based on the user's region

• Canadian users: AWS Montreal
• Australian and New Zealand users: AWS Sydney

Appropriate security measures are in place to protect personal information.

Is there an electronic Client Authorisation Form (eCAF) option available?

Our provider, RealAML, is currently developing an eCAF feature. This feature will be coming soon to Unity™ Search.

Is a Risk Rating required for every new customer?

Yes. Assigning a Risk Rating is a standard requirement under AML/CTF regulations in Australia, New Zealand and other similar jurisdictions.

Why does my report states "based on the default profile"?

This message appears when the default RealAML Risk Profile is being used. To remove it, review and confirm your Risk Profile in settings.

Can I reset my Risk Profile?

Yes. You can restore the default settings at any time by typing Confirm when prompted.

Can my clients view their Risk Rating?

No. Risk Ratings are for internal compliance and risk management purposes only and are not visible to your clients.

Can I correct a mistake after saving?

Yes. Each setup includes edit option, with all changes recorded in a complete audit trail.

How to handle a potential PEP match? 

Here is a guide to handling a potential PEP match. 

Where can I find the VOI Troubleshooting Guide to share with my clients?

The VOI Troubleshooting Guide can be accessed here.

Need assistance?

Contact us on 1300 730 000 or email supportau@dyedurham.com.