Your representative is required to verify your identity and conduct Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) checks in accordance with Australian legislative and regulatory requirements.

How does it work?

• Step 1: Click the secure link sent to you by your representative.
• Step 2: Follow the prompts to capture images of your ID and then your face.
• Step 3: Your representative will review the results and complete the verification process.

Frequently Asked Questions (FAQs)

Why do I need to complete an identity and AML/CTF check?

Australian laws require certain professionals, including legal practitioners, to verify the identity of their customers and assess potential money laundering risks. These measures help legal practitioners to confirm the identity of their customers to maintain security and prevent fraud.

What checks are performed?

Depending on your transaction, the process may include:

• Verification of Identity (VOI)
• Know Your Customer (KYC) checks
• Politically Exposed Persons (PEPs) and sanctions screening
• Facial biometric matching
• Document authenticity verification

These checks are conducted electronically using trusted data sources and secure verification technology.

What identity documents will I need?

You will need to provide original government-issued identity documents:

• For VOI checks, you will need to provide two photo identity documents
• For FaceIDV and FaceMatch checks under Tranche 2, one photo identity document is sufficient

Will the verification link expire?

No, there is no expiration period on the links.

Can I use digital ID?

No, at this stage only physical ID is accepted.

Can I use copies of identity documents?

No. You must use original government-issued documents. Photocopies, screenshots or certified copies cannot be accepted.

Can I use an expired identity document?

For VOI checks, passports that expired within the last two years are accepted. However, for FaceIDV under Tranche 2, expired passports are not accepted.

How long does the process take?

Most identity and AML/CTF checks are completed within minutes after submission. In some cases, additional review may be required.

What happens if a potential match is identified during screening?

A potential match against sanctions, PEP or other compliance database does not automatically mean there is an issue. Your legal representative may conduct additional review and if necessary, contact you for further information.

How is my information protected?

All data is encrypted during transmission and storage and handled using industry-standard security controls. Realaml (AML service provider) is ISO 27001 and SOC 2 Level 1 certified, adhering to the highest international standards for data security and privacy.

Where is my information stored?

Protecting your data is our highest priority. Information collected during the verification process is securely stored in Australian-hosted data centers (AWS Sydney servers) and is only accessible to authorised parties involved in the verification process.

What happens after I complete the verification?

After completing the verification process:

1. Your identity is securely verified and logged.
2. A compliance report is generated and sent to your representative.
3. Your information is securely stored in accordance with privacy laws.

Your data will not be shared or used for any purpose other than identity verification.

Who can access my information?

Your information is only shared with your representative and authorised service providers involved in conducting the verification and compliance checks, in accordance with applicable privacy and regulatory requirements.

Does my information remain private?

Yes. Personal information is collected, used, stored and disclosed in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth). Appropriate safeguards are in place to help ensure your information remains secure and confidential. For more information about our Privacy Policy please refer to Privacy Policy.

Troubleshooting Tips:

Having trouble capturing your ID or photo?

If you're experiencing issues, here are some quick fixes:

• Change Devices: Open the verification link on another device, such as switching from a laptop to a smartphone.
• Switch Networks: Disconnect from your current Wi-Fi and use mobile data or connect to a different Wi-Fi network. Public, workplace, or school networks (e.g., libraries, cafes, hotels) may use firewalls that interfere with Realaml’s identity verification services.
• Clear Browser Cache: If the issue persists, clear your browser cache and try again.
• Contact Your Network Administrator: If you're on a workplace or school network, ask the administrator to ensure Realaml’s services are not being blocked.

I use an iPhone and it can’t detect my camera. What do I do?

1. Go to Settings.
2. Select Safari.
3. Scroll down and select Camera.
4. Change the permission to Ask.
5. Reload the Safari page and grant access when prompted.

I use an Android phone and it can’t detect my camera or I accidentally denied access.

For Android 10 or below:

1. Go to Settings > Apps.
2. Tap the three vertical dots (top-right corner) and select App permissions.
3. Select Camera.
4. Enable camera access for your browser (e.g., Chrome, Firefox, Samsung Internet).

For Android 11 or above:

1. Go to Settings > Privacy > Permission Manager.
2. Select Camera.
3. Change the permission settings for your browser app.

Additional steps for Chrome:

• Open Chrome and tap the three vertical dots (top-right corner).
• Go to Settings > Site Settings > Camera.
• Ensure Ask first before allowing sites to use your camera is enabled.
• Remove Realaml from the blocked list if applicable.

Why am I getting a message to try again?

We need high-quality images to accurately verify your identity. For best results:

• Lighting: Ensure your surroundings are well-lit.
• Camera Distance: Hold your face 50–75 cm away from the camera.
• Use the Rear Camera: When capturing your ID document, use your phone’s rear camera for better resolution.
• Focus: Let the camera focus before capturing the image. If your phone lacks autofocus, adjust the distance until the image is sharp.

It won’t accept my face image. What should I do?

Follow these tips for successful face capture:

• Camera Distance: Hold your face 50–75 cm away from the camera.
• Avoid Distractions: Ensure no one else is in the frame.
• Background: Use a clear, plain background.
• Eye Contact: Look directly at the camera.

Need assistance?

Contact us on 1300 730 000 or email supportau@dyedurham.com.