Unable to Print File Cover from Matter Maintenance program, as below prompt box appears:
RTF Template ALERT (!)
Open Practice - MACOVER
RTF Error: 1001 - RTF Template file:
----- File Extension must be .RTF!!
DESCRIPTION
This article is written with step-by-step Instructions to Update Path/Filename field.
NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs.
STEPS TO FOLLOW
- Go to Open Practice search bar (top find 🔍 icon)
- Find System Document Templates (SYSDOC) program
- System Document Templates Maintenance program appears
- Find affected FILE COVER in ID field
- Update Path/Filename field with .rtf extension
CAUSE
This alert pops up when .rtf extension is missing from Path/Filename.
The Prompt box clearly states that .rtf extension is not included in the Path/Filename!
CLARIFICATION
In System Document Templates program, Path/Filename field of File Cover Template (FILE COVER) must include .rtf extension.
*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***
Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email: opsupport@dyedurham.com