DESCRIPTION

This article is written with step-by-step Instructions to Re-Archive Matter if NOT archived properly.

NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs

                                               *** Archive Matter shows in Open Matters list 

                                      when it is not cleared from Backend Matter History Table. ***

STEPS TO FOLLOW

PART A | Check the list of Duplicate Matter/s

1. Open General Utility Program (OPUTILITY) from search bar

2. Utility Program screen appears

3. Click on Client/Matters Utilities 

4. Select Option 7 | Report Only

5. Click OK | Yes 

6. Save the report or take screenshot

7. Click OK

PART B | Delete the Archive Matter/s

Again in Utility Program screen:

1. Click on Client/Matters Utilities 

2. Select Option 7

3. Select Delete from Archive

4. Click OK | Yes 

5. Save the report or take screenshot

6. Click OK

PART C | Re-Archive the Matter/s

1. Open Archive a Matter (MARCHIVE) program (use search bar)

2. Choose the Matter Number (use search icon)

3. Click on Begin Archive button

4. Click on Finalise Archive button

5. Complete all necessary steps

NOTE: OP system will NOT let you Re-Archive a Matter until PART A & B of the instructions are complete.

*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com