DESCRIPTION

This article is written with step-by-step Instructions to Unallocate TRUST amount from Debtor Invoice.

NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs.

STEPS TO FOLLOW

PART A | Unallocate Trust Transfer Amount

1. Go to Open Practice search bar (top find 🔍 icon)
2. Find Invoice Trust Transfer Maintenance (LATTAENT) program
3. Invoice Trust Transfer Maintenance screen appears
4. Search the required Matter Number
5. Double Click on the required Matter Line
6. Adjust Trust Allocation for Line: screen appears 
7. Update Pending Amount field to '0'
8. Click on OK button

9. Matter Line will be Yellow Flagged (Automatically)

10. Click on Green Tick ✅ button to Save

11. Click on Yes button

PART B | Check the Debtor Invoice

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find Debtor Invoice/ Credit Notes (LADRINV) program

3. Debtors Invoice/ Credit Note Entry screen appears

4. Search the required Matter Number

5. Ensure that the Pending Transfer field is unticked

Now apply the Credit Note to the Matter Number.

*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com