DESCRIPTION

This article is written with step-by-step Instructions to Bring back available WIP to raise Debtor Invoice.

NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs.

STEPS TO FOLLOW
 
Option A | Activate Draft Bill option

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find Debtor Invoice/Credit Notes (LADRINV) program

3. Debtors Invoice/Credit Note Entry screen appears

4. Select Matter Number

5. Tick ✔ Draft Bill option

6. Click on Options (top Menu bar)

7. Click on Flag WIP for Billing

8. Flag WIP for Billing: DRAFT BILL screen appears

9. Click on Unflag All to untick 

10 Click on Green Tick ✅ button to Save 

Now WIP should be available to raise a Debtor Invoice.

         *** Apply the below at a time when all OP Users are out of the Open Practice software, once your IT Team save a BACKUP of the SQL Database at the end of the day ***

Option B | If Option A does not fix the issue

1. Open General Utility Program (OPUTILITY) 
2. Utility Program screen appears
3. Select Debtor/Creditor Utilities
4. Choose the last Option 16
5. Click OK button

 

 
Now try to raise the required Debtor Invoice.

*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com