DESCRIPTION
This article is written with step-by-step Instructions to UNFLAG the LOCKED person name.
NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs.
STEPS TO FOLLOW
PART A | Reset Bank Reconciliation Status
1. Open General Bank Setup (LABNKENT) program (use search bar)
2. Office Bank Account Maintenance program appears
3. Select the required Bank name in ID field
4. Click on Reset button (Bank Reconciliation Status part)
5. Enter Supervisor Password (PART B)
6. Click Green Tick ✅️ icon to Save and Clear
NOTE: Close Trust Bank Account Maintenance and open again to check if any name is appearing in Bank Reconciliation Status part
PART B | Get the Supervisor Password
1. Open System Setup (SYCONTRL) program (use search bar)
2. Click on Accounts Defaults (left hand pane)
3. Click on Accounting Settings (left hand pane)
4. Check the Accounts Supervisor Password (under General part)
NOTE: This will UNFLAG the user, mentioned in the prompt box!
*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***
Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email: opsupport@dyedurham.com