DESCRIPTION

This article is written with step-by-step Instructions to Delete Document/s with Invalid Packet Number/s.

NOTE: Please ask an Open Practice Admin user or check if you have access to the instructed programs.

STEPS TO FOLLOW

PART A | Create Packet Records in Bulk to Validate

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find General Utility Program (OPUTILITY) 

3. Click on Office/Other Utilities option

4. Click on Option 9

5. Tick ✔ the Report Only

6. Click on OK button

7. Check the list of the Documents with Invalid Packet Number

8. Click on Option 9

9. Untick the Report Only

10. Click on OK button

PART B | Check the Packet Records

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find Packet Maintenance (MAPAKENT) program 

3. Search the affected Packet No

PART C | Delete the Documents with Wrong Packet No.

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find Safe Custody Document Maintenance (MAREGENT) program 

3. Click on Key field search 🔍 icon

4. Select the affected Packet No

5. Affected Document appears in screen

6. Click on Delete Record (Trash 🗑 icon) to Delete

NOTE: Deleted Document Numbers may not appear in the Lookup list and will show missing numbers in the list.
 

PART D | Delete the Wrong Packet Records

1. Go to Open Practice search bar (top find 🔍 icon)

2. Find Packet Maintenance (MAPAKENT) program 

3. Select the affected Packet No

4. Click on Delete Record (Trash 🗑 icon) to Delete

NOTE: First you MUST Delete the Document Number, then Delete the Packet Number, as the Document is inside the Packet.

*** Above instruction applied in Open Practice (OP) Version 8.6.0 ***

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com