DESCRIPTION

ISSUE: Unable to login to Open Practice (OP), as below ERROR pops up:

Open Practice Error 
An error has occurred at DD/MM/YY Time. Please check the application log for more details.

Please ask IT Team, or check if you have access to the Task Manager, to apply below instructions to fix the issue:

STEPS TO FOLLOW

Please RESTART your Computer and log back into Open Practice Application. If you still facing same error message then follow below:

1. Right Click on the Computer Task bar

2. Choose Task Manager

3. Click Yes button

4. Click Details (left hand pane)

5. Find OP.Home.exe

6. Right-Click, End Task

7. Click End Process blue button

Now try to log back into Open Practice Software.

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Cause

This issue happens when a User log out from Open Practice (OP) software, then immediately shut down the Computer or logout from Terminal Server. 

Clarification

Parts of the program may keep running silently in the backend even after a user has closed OP. 

In other words, logging out from OP and logging out from your Computer can happen almost at the same time when a user rushes to shut down quickly, which can lock the software from backend server.

Everyday TIPS & TRICKS

1. Close all the OP Programs 

2. Log out from OP (wait for few seconds)

3. Log out from Remote Server (if using)

4. Log out from Laptop (Computer)

Please contact Open Practice Support Team, if above instruction does not resolve the issue:
Phone: 1300 366 002
Email:  opsupport@dyedurham.com