This article outlines the required documents for completing a Virtual Verification of Identity (VOI), including accepted ID types and minimum document combinations. 

Overview

To complete a Virtual VOI, you must provide valid identity documents that meet the required criteria:

• Original (no photocopies) Current and not expired
  • Exception: An Australian passport can be up to 2 years expired

If your documents show different names (e.g., due to marriage or legal name change), you must also provide the following to link your name across all documents:

• Marriage Certificate or 
• Change of Name Certificate

Take Note: 

• All documents must be clearly visible and legible during submission 
• Ensure all details match across documents to avoid delays 
• Supporting documents may be requested if requirements are not met

Minimum Document Requirements  

For Australian citizens or residents: 

Option 1

• Australian passport/  foreign passport/ Australian Evidence of Immigration Status ImmiCard / Australian Migration Status ImmiCard
• Australian driver’s licence or photo card
• Change of name or marriage certificate (if applicable)

Option 2

• Australian passport / foreign passport / Australian Evidence of Immigration Status ImmiCard  / Australian Migration Status ImmiCard
• Full birth certificate, citizenship certificate, or descent certificate
• Medicare, Centrelink, or Department of Veterans’ Affairs card
• Change of name or marriage certificate (if applicable)

Option 3

• Australian driver’s licence or photo card
• Full birth certificate, citizenship certificate, or descent certificate
• Medicare, Centrelink, or Department of Veterans’ Affairs card
• Change of name or marriage certificate (if applicable)

Option 4

• Option 4a

  • Australian passport/ foreign passport / Australian Evidence of Immigration Status ImmiCard / Australian Migration Status ImmiCard
  • Another government-issued photographic identity document
  • Change of name or marriage certificate (if applicable)

• Option 4b

  • Australian passport or foreign passport
  • Full birth certificate
  • Another government-issued identity document
  • Change of name or marriage certificate (if applicable)

Option 5

• Option 5a

  • Identifier declaration
  • Full birth certificate, citizenship certificate, or descent certificate
  • Medicare, Centrelink, or Department of Veterans’ Affairs card
  • Change of name or marriage certificate (if applicable)

• Option 5b

  • Identifier declaration by a person specified in Verification of Identity Standard (paragraph 4.4(e)*)
  • Medicare, Centrelink, or Department of Veterans’ Affairs card
  • Change of name or marriage certificate (if applicable)

Note: Refer to ARNECC Model Participation Rules Version 3, page 47.

For Non-Australian Citizens or Residents

You must provide documents from one (1) of the combinations below:

Option 6

• Option 6a

  • Foreign passport
  • Another government-issued photographic identity document
  • Change of name or marriage certificate (if applicable)

• Option 6b

  • Foreign passport
  • Full birth certificate
  • Another government-issued identity document
  • Change of name or marriage certificate (if applicable)