Answers to common questions to help you complete your identity verification with ease.

If you're experiencing issues, here are some quick fixes:

• Change Devices:
  Open the verification link on another device, such as switching from a laptop to a smartphone.

• Switch Networks:
  Disconnect from your current Wi-Fi and use mobile data, or connect to a different Wi-Fi network.

• Public, workplace, or school networks (e.g., libraries, cafes, hotels) may use firewalls that interfere with Realaml’s identity verification services.

• Clear Browser Cache:
  If the issue persists, clear your browser cache and try again.

• Contact Your Network Administrator:
  If you're on a workplace or school network, ask the administrator to ensure services are not being blocked.